Apology

[Richard Kenner]

    I think that *all* of us need to remember to watch our tempers, and
    try hard, before hitting the send button, to make sure the words we
    have written convey what we mean them to convey.

The other thing we have to remember is that it's always a very risky
proposition to try to read "tone" into email since the cues that we use
to do that in normal communication aren't present and we tend to read tone
from precise word choices.  But quite often the person sending the mail
doesn't have (or isn't spending) the time to *make* those precise choices.