RE: your e-mail to Macromedia Support

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Hello Macromedia Customer, 

Thank you for contacting Macromedia Technical Support. You will not receive a personal reply to e-mail messages submitted to support@macromedia.com, however, we have provided this automated response detailing how to contact us as a courtesy.  Please read this response carefully for information about how to get an answer to your question. 

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Note on "Shockwave Decompressor Xtra": 
If you are looking for the SWA Decompressor Xtra for Shockwave because you have received the "You  are missing the SWA Decompression Xtra" error message, please read the following TechNote for instructions to workaround this issue: 
<http://www.macromedia.com/support/shockwave/ts/documents/swa_decompression.htm>. 

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Thank you, 
Macromedia Technical Support